If you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your purchase cost less shipping and handling charges. A restocking fee of 20% will be charged on returned merchandise.(the 20% restock fee will be deducted from the full merchandise purchase cost). Returned products should be in their original condition and packaging and be shipped prepaid to American Farm Fence, LLC. We only refund the shipping costs if your return is due to the any of the following reasons:
- An incorrect item(s) was sent
- Item(s) arrived damaged
- Item(s) did not work because of a manufacturing defect
You must contact us via email or phone to obtain an RMA number and we will provide you with the return shipping address at that time.
Toll Free: 833-887-1934
- Please re-pack the product in its original packaging if available.
- Add your RMA Number to the outside of the package
- Make sure to include all pieces of the product including instruction manuals and/or warranty information.
- To ensure your protection, please ship back using UPS, FedEx or US Mail Return Receipt Requested with insured service. This is to protect you in case the product is lost or damaged during shipping. Also, this allows you to be able to track your shipment. American Farm Fence is not responsible for lost, misdirected or damaged shipments.
It can take up to 4 to 6 weeks to complete the processing of your return.